Voice Tech + Restaurants, Hotels, and More

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The intersection of #voicefirst tech and modern hospitality

 

When we're born, all we have is our mother's voice.

And then, we develop an inner voice.

So it stands to reason: as computing evolves, it will evolve to be voice-first.

How we serve other people - and correspondingly, how restaurants, hotels, travel companies, and more serve their customers and gain new customers - will increasingly involve voice tech like Alexa, Google Assistant, and more.

Original research about Alexa, Google Assistant, and a number of popular hotel and restaurant brands:

Hyatt, Marriott, Hilton, Best Western, Wyndham, Cheesecake Factory, Chili's, J. Alexander's, PF Chang's, Ruth's Chris, and more, will lead off the summit. A keynote from Orderscape, a lunch keynote from Microsoft, the minds behind voice experiences for Days Inn, Starbucks, and more...will all be part of a fantastic one-day program.

PROGRAM

 

8:00 AM 

Registration

Session #101

9:00 AM - 9:45 AM  

From Marriott to Expedia to Pizza Hut: The Voice Technology Trends Shaping Modern Hospitality (Restaurants, Hotels, and Travel)

Bradley Metrock (Host, This Week In Voice)

Brand-new original research on the “Hospitality Readiness” of the five mainstream voice assistants: Amazon Alexa, Google Assistant, Apple's Siri, Microsoft Cortana, and Samsung Bixby. This opening keynote will be complemented by an article publishing at the same time in Hospitality Technology magazine.

Session #102

9:45 AM - 10:15 AM  

Designing for Privacy Within Hospitality-Oriented Voice Experiences

Jeremy Wilken (Host, Design for Voice)

People develop relationships with brands, companies, and services, but the experiences need to be carefully designed to be welcoming and personal without going over the line and becoming creepy or intrusive. In semi-private-public arenas, such as areas of hospitality, hospitals, retail, and other services that occur outside of the home, social expectations tend to flip between being known within a context (such as a nurse knowing your name and reasons for being in the hospital) and being perceived as anonymous (such as browsing in a store). Yet, much of our technology is driving towards ever more personalized experience, which requires intimate knowledge of the user across settings. Drawing from research into privacy and user expectations, this session offers some guidelines and approaches to balancing the user’s needs for personalization and expectations of anonymity and privacy.

10:15 AM - 10:45 AM  

Coffee Break / Networking

Session #111

10:45 AM - 11:15 AM 

Measuring Success With Voice: What Matters, And What Doesn't

Tom Montelione (President, Agile Audio Dashboards)

Analytics within voice tech, especially within specific verticals like hospitality, are critical to understanding where money should be spent in deploying this radical new technology. Agile Audio Dashboards has seen a number of successful, and a larger number of unsuccessful, attempts at deploying voice across various businesses and will share that expertise during this session.

Session #112

11:20 AM - 11:40 AM  

The Rise of Voice Control in the Smart Home

Chris O'Dell (Research Analyst, Parks Associates)

This research presentation discusses the trends driving consumer adoption of smart speakers and the impact of the voice interface on the evolution of the smart home. Parks Associates also shares insight into new use cases and consumer preference for smart home products and voice controls.

Session #113

11:40 AM - 12:00 PM  

Case Study: Voice Dry Cleaning

Patrick Sweetman and Ray Pikus (Co-Founders, Voice Dry Cleaner)

Voice tech? And dry cleaning?  Enterprising entrepreneurs from The Ohio State University are helping business owners adapt to their customers. Order Placement, Credit Card Transactions,  SMS / Email Notifications, and more that can help any hospitality-oriented business.

12:00 PM - 1:00 PM 

LUNCH KEYNOTE

Noelle LaCharite 

Session #121

1:00 PM - 1:20 PM  

Trends In Voice-Enabled Commerce

Michael McEvoy (CEO, VoiceSell)

On the heels of completing a significant and news-making fundraise, VoiceSell will speak to a number of emergent trends it sees shaping the new field of voice-enabled commerce.

Session #122

1:20 PM - 1:50 PM 

Real-World Voice: Aider, a Digital Assistant for SMBs in Retail and Hospitality

Brendan Roberts (CEO/Founder, Aider.ai)

Voice + AI has the power to make small businesses seem big. Aider is working to provide voice specifically to a wide variety of small businesses, including those within hospitality, and has a number of actionable insights within hospitality it will share.

Session #123

1:50 PM - 2:40 PM 

CONFERENCE KEYNOTE 

Resistance is Futile

Michael Atkinson (CEO, Orderscape)

The restaurant industry is being reinvented and transformed by technology at a faster pace than ever before. Emerging robotic, bio-sensor, AI, and voice technologies are bringing automation and insights with the promise of efficiency, relevance, and survival. Technology is now the center of the foodservice industry’s plate. These investment themes are hot today but will be scorching tomorrow as operators invest to keep pace with their peers and with their guests. These powerful themes address demand generation, cost reduction, and customer engagement and insights. Michael brings a unique perspective for operators, investors, and innovators on how voice-assisted search, discovery, and commerce will influence digital ordering, delivery, and ghost restaurants and how innovators and brands can work together to leverage the promise of voice technology today.

2:40 PM - 3:10 PM 

Coffee Break / Networking

Session #131

3:10 PM - 3:30 PM

Voice On Vacation: Voice Assistants In AirBnbs

Dana Young (CEO, Virtual Concierge Service

The vacation rental industry is experiencing dramatic growth. More and more people are choosing alternatives to traditional hotels. Hear how voice technology provides valuable guest services at these properties that don't have a concierge or front desk. 

Session #132

3:30 PM - 4:00 PM 

Days Inn, Pepsi, The Assemblage, Starbucks, and more: Real Insights On Voice Deployment Within Existing Marketing Plans

Brandon Kaplan (CEO, Skilled Creative)

How has Pepsi implemented voice technology within its business? And what lessons does that give other businesses within hospitality sectors, such as quick casual restaurants and upscale hotels, on how voice can provide a marketing boost and an operational lift? Learn more in this fascinating session.

4:00 PM - 5:00 PM 

RECEPTION

Legacy Food Hall


 

 

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